Terms of Service

1. Agreement to Terms

By subscribing to or using Lead Shift Automation (“LSA”) services, you (“Client”) agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Lead Shift Automation Inc., a Saskatchewan corporation. If you are entering into this agreement on behalf of a business, you represent that you have authority to bind that entity.

2. Service Description

LSA provides AI-powered voice infrastructure including:

• 24/7/365 AI call answering with sub-second response time.
• BANT lead qualification on every inbound call.
• Appointment scheduling and delivery of lead records into your CRM.
• Real-time call transcripts and analytics dashboard.
• Concurrent call handling so simultaneous callers are answered without queueing.

Specific features, capacity limits, and service levels are defined in your individual Service Agreement and selected service configuration.

3. Service Term

Setup fees are paid in full before any infrastructure is provisioned. The initial service period is 60 days from activation, after which the service continues month to month. There is no long-term lock-in and no early-termination fee. Either party may end the service with 30 days written notice. On exit, the Client receives a clean export of their data, and service fees are not increased during a notice period.

4. Payment Terms

Service fees are billed monthly in advance on the anniversary of your activation date. Payment is processed via credit card or ACH through our payment processor (Stripe). Setup fees, if applicable, are due upon contract execution and are non-refundable. Late payments are subject to a 1.5% monthly finance charge. LSA reserves the right to suspend services after 15 days of non-payment with prior written notice.

5. Ending the Service

There is no early-termination fee. After the initial 60-day period, either party may end the service with 30 days written notice, for any reason. LSA issues a final invoice covering the notice period only. The Client's data, including call records and transcripts, is exported to them in a portable format on request at any time, during the relationship or on exit.

6. Client Obligations

The Client agrees to:

• Provide accurate and current business information during onboarding.
• Maintain valid CRM credentials and integration access.
• Comply with all applicable telecommunications regulations, including TCPA and CRTC requirements.
• Use the service only for lawful business purposes.
• Notify LSA promptly of any changes to business rules, call routing, or qualification criteria.

7. Service Availability

LSA does not offer a guaranteed uptime percentage. Voice infrastructure depends on third-party carriers and cloud providers whose availability is outside our control, and we will not commit to a number we cannot independently measure. We use commercially reasonable efforts to keep the service available, communicate scheduled maintenance at least 48 hours in advance, and notify the Client of unplanned interruptions affecting their line. If the service does not meet the Client's needs, the month-to-month term and notice provisions in section 3 are the remedy: the Client can leave.

8. Intellectual Property

All LSA technology, AI models, software, dashboards, and documentation remain the exclusive property of Lead Shift Automation Inc. The Client retains ownership of all business data, call recordings, and lead information processed through the platform. LSA is granted a limited license to process Client data solely for service delivery purposes.

9. Limitation of Liability

LSA's total aggregate liability under this agreement shall not exceed the total fees paid by the Client in the 12 months preceding the claim. In no event shall LSA be liable for indirect, incidental, consequential, special, or punitive damages, including lost revenue, lost profits, or business interruption, regardless of the theory of liability.

10. Data and Termination

Upon termination or non-renewal, LSA will provide data export in standard formats (CSV, JSON) within 14 business days of written request. All Client data is permanently and irreversibly deleted 90 days after the effective termination date. LSA will provide written confirmation of data deletion upon request.

11. Governing Law

This agreement is governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. Any dispute arising under this agreement shall be subject to the exclusive jurisdiction of the courts of Saskatchewan. Both parties consent to the personal jurisdiction of such courts.

12. Modifications

LSA may modify these terms with 30 days written notice to active clients. Continued use of the service after the effective date of modifications constitutes acceptance. Material changes to pricing or service scope during a committed term require mutual written agreement.

13. Contact

For legal inquiries or questions about these terms, contact: legal@leadshiftautomation.com

Lead Shift Automation Inc.
111 2nd Ave, Saskatoon, Saskatchewan, Canada