Refund & Cancellation Policy
Last updated: September 27, 2026 - Lead Shift Automation Inc.
1. Overview
Lead Shift Automation Inc. (“Lead Shift”, “we”, “our”) provides AI call answering and follow-up services to businesses under written service agreements. Our services are sold to businesses, not to consumers. This policy explains how setup fees, monthly fees, cancellation and refunds work.
2. Service Agreements Govern
Every engagement begins with a written service agreement provided before any payment is collected. That agreement states the services included, the billing schedule and the term. Where this page and your service agreement differ, the service agreement governs.
3. Setup Fees
Setup fees are paid in full before any work begins, and they are non-refundable once paid. The setup fee pays for the onboarding, configuration and build work that starts when you pay, including our time learning your business, writing your call flow and connecting your line.
4. Monthly Fees
Service fees are billed monthly in advance. When you cancel, the service continues through your 30-day notice period and the month you have already paid for runs to its end. We do not refund or credit partial months, unused time or unused capacity.
5. How to Cancel
After the initial 60-day service period, you may cancel at any time by writing to contact@leadshiftautomation.com. Your 30-day notice period starts the day we receive your request, and we confirm every cancellation in writing. There is no early-termination fee. Your final invoice covers the notice period only, and your data is exported to you as set out in our Terms of Service.
6. No Performance Guarantee
We do not guarantee a particular number of calls, leads, bookings or revenue. Our service answers and records calls; what callers ask for, and what your business does with each lead, are outside our control. Fees are not refunded based on results.
7. Billing Errors
If you believe you have been billed in error, contact us within 30 days of the charge. We review every request individually and respond within 5 business days. A billing error we confirm, such as a duplicate charge or a charge after your service ended, is refunded in full to the original payment method.
8. Disputes
We would rather fix a billing problem than have you dispute it. Please contact us first: most issues are resolved in one exchange.
9. Contact
Lead Shift Automation Inc.
111 2nd Ave, Saskatoon, Saskatchewan, Canada
contact@leadshiftautomation.com