Privacy Policy

1. Introduction

Lead Shift Automation Inc. (“LSA”, “we”, “our”) operates AI-powered voice infrastructure for service businesses. This Privacy Policy describes how we collect, use, store, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect information in the following categories:

• Account Information: Business name, contact name, email address, phone number, and billing details provided during onboarding.
• Call Data: Inbound call recordings, transcripts, caller phone numbers, call duration, and disposition data processed through our AI voice infrastructure.
• CRM Integration Data: Lead records, appointment details, and qualification scores delivered into your CRM platform (by hand during a pilot; direct sync is in build).
• Usage Data: Dashboard access logs, feature usage patterns, and analytics interaction data.
• Website Data: IP address, browser type, and pages visited when using leadshiftautomation.com.

3. How We Use Your Information

We use collected information to:

• Deliver AI call answering, lead qualification, and appointment scheduling services.
• Deliver qualified leads and call data into your CRM platform.
• Provide real-time analytics and call transcripts via your dashboard.
• Improve service quality and AI response accuracy.
• Communicate service updates, billing, and support information.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. TCPA Compliance Considerations

Our AI voice infrastructure is designed to answer inbound calls initiated by the caller. LSA does not initiate outbound telemarketing calls. Clients are responsible for ensuring their own use of call data and follow-up communications complies with the Telephone Consumer Protection Act (TCPA) and applicable federal and state telecommunications regulations.

5. Data Storage and Security

All data is stored on managed cloud infrastructure with AES-256 encryption at rest and TLS 1.3 encryption in transit. Access controls enforce least-privilege principles through row-level security. Data is held in North American regions.

6. Data Retention

Call recordings and transcripts are retained for the duration of your active subscription plus 90 days. Account information is retained for the duration of the business relationship plus 12 months for legal and accounting purposes. Upon written request, data can be exported or deleted within 30 business days.

7. Third-Party Services

We integrate with the following categories of service providers to deliver our platform:

• CRM Platforms: ServiceTitan, Jobber, Housecall Pro, and others as configured by the client.
• Telephony Infrastructure: Carrier-grade voice providers for call routing and processing.
• Cloud Infrastructure: Managed hosting and compute providers, each maintaining their own independent security certifications.
• Payment Processing: Stripe for billing (PCI DSS Level 1 compliant).

Each provider is bound by data processing agreements and their respective privacy policies.

8. Your Rights Under PIPEDA

You have the right to:

• Access your personal information held by LSA.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for data processing (which may affect service delivery).
• File a complaint with the Office of the Privacy Commissioner of Canada.

9. Cookies

This website sets no cookies. Your theme preference is stored in your browser's local storage and never leaves your device. We use Vercel Web Analytics and Speed Insights, cookieless services that collect aggregate page views, performance metrics, and anonymous interaction events (such as booking-widget loads) to operate and improve the site. We run no advertising pixels of our own. Our booking calendar is embedded from GoHighLevel, and their widget may load its own advertising and analytics tags when you open the booking page.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active clients at least 30 days before taking effect. The effective date at the top of this page indicates the most recent revision.

11. Contact

For privacy inquiries, data access requests, or to exercise your rights, contact our Privacy Officer: privacy@leadshiftautomation.com

Lead Shift Automation Inc.
111 2nd Ave, Saskatoon, Saskatchewan, Canada